Refund policy

Return & Exchange Policy
At Swagsole, we want you to step out with confidence. While we do not offer monetary refunds, we are happy to facilitate exchanges to ensure you get the perfect fit and style.

1. Exchange Policy (No Returns)
We follow a Strict No-Refund Policy. Once a product is purchased, it cannot be returned for a refund. However, you may exchange your item if:
  • The item was delivered damaged or defective.
  • You received the wrong product.
  • The size received does not fit (subject to stock availability).

2. Eligibility for Exchange
To be eligible for an exchange, the following conditions must be met:
  • The request must be raised within 7 days of delivery.
  • The item must be unused, unwashed, and in its original condition.
  • The product must be returned with all original packaging, tags, and the invoice.

3. Non-Exchangeable Items
Exchanges will not be accepted if:
  • The product shows signs of wear or has been used.
  • The item is damaged due to misuse.
  • The request is made after 7 days of delivery.
  • The product was purchased during a Final Sale or Clearance event.

4. How to Request an Exchange
To initiate an exchange, please follow these steps:
  • Email us at: swagsole.in@gmail.com
  • Subject Line: Exchange Request - [Your Order ID]
  • Details: Share your Order ID and the reason for the exchange.
  • Evidence: Attach clear images/videos if the product is damaged or the incorrect item was sent.
Our team will review your request within 24–48 hours and provide you with the return shipping instructions.

5. Processing Your Exchange
Once we receive and inspect your original item:
  • We will ship the replacement item to you within 5–7 business days.
  • If the requested size or style is out of stock, we will issue a Store Credit that you can use for future purchases on Swagsole.
  • Note: Shipping charges for the return and resending of items may apply unless the exchange is due to a defect or error on our part.

6. Contact Information
For any further assistance, please contact us at:
Email: swagsole.in@gmail.com
Address: B-1502 Shastri Nagar, Delhi - 110052